We value customer feedback so if you bought from us before and want to share what you have to say, send us an email to email@example.com and tell us what you thought of us, our products or our customer service. Full names will not be disclosed (unless you say otherwise) and we welcome photos of the products working in/outside your home. All the testimonials below are taken directly from our customer service emails and chat logs.
Just wanted to let you know, I called yesterday with some questions, and spoke to someone in customer service name Larry. He was extremely knowledgeable about the products, as well as their application pertaining to different trades. I was very impressed, and will definitely be using your company again in the future. Being an electrician, it is sometimes difficult to get the detailed specs on certain products, but Larry did a wonderful job answering all my questions. Thank you!
I felt compelled to send you an email on your customer service representative, Mr. Chris D.
My husband and I have been remodeling our kitchen and when it was time to order light fixtures, I will admit it was a bit trying. We’ve had good service from most of the vendors, distributors and manufacturers that we’ve dealt with but Chris was exceptional. It’s very difficult to find good service let alone good customer service but Chris, well Chris was just awesome!
Just want to let you know that if I ever need lighting products or know of anyone who needs the products your company provides, I will be referring them to AQ Lighting.
Thank you for hiring Chris, he takes pride in what he does and what he sells.
I just wanted to let you know that the LED lights turned out great & the client was very happy! And with your help, I actually became a competent installer (I used cord covers with adhesive backing to cover wires & connections leaving only the dimmer and main switch showing; t'was very smart looking). I look forward to ordering from you again!
I want to thank you for all of the extra time and attention you've given me on this sale. You were a pleasure to talk with and I will definately be using AQL in the future.
Super Responsive Service!
I recently received 3w LED candelabra bulbs. Order fulfillment was super-fast. The bulbs were not quite bright enough, but AQL customer service was super responsive and took care of my request pronto! I plan to keep using AQL in the future.
High Level Light Fixture!
We were pleasantly surprised when we received this light fixture. This unit was fabricated at a very high level and I am sure we will get many years of use out of this highly esthetic fixture.
Custom Customer Service
Thanks for a great product. I ordered a custom cut green rope light from your company. It arrived quickly and was exactly what I needed. I was very pleased with the process of ordering from you. I will be definitely ordering from your company again.
Best Customer Service!
I have never filled out a testimonial for an online company but this company truly deserves one. The prices are very competitive and shipping is absorbedly fast.
I made 2 phone calls for assistance and the personnel were friendly, knowledgeable, and very professional. Barbara was exceptionally helpful when I ordered accessories for the rope lighting. My hat is off to AQLighting.
Let met start this with WOW!
I was in the market for rope lights. I came across several different companies on a Google search. Yours was the first one I contacted. I decided to call as there were so many choices. When I called to order what I thought I wanted, I was questioned of what my intent for the lighting was for. I wish I would have gotten the gentleman's now who assisted me, all I have is KA, as he was awesome. Thanks to him, I was directed to an item better suited for my needs (GK150 Clear Ropelight Kit).
Not only was I pleased with my purchase before I received it but I cannot believe I received the order so fast. Order was placed on 11/6/2013 and received it today (11/8/2013). I wanted to thank you for pure professionalism from start to finish with a high quality product to boot. I for sure will purchase again in the future as well as pass along what a great experience this has been. Thank you for being that company we all strive to find.
...[Y]ou all are amazing. Your customer service is exceptional. Thank you so much. The purple lights (GK150COLORKIT-PURPLE) are absolutely beautiful and I am sure the clear ones (GK150CLEARKIT) will be the same. You guys are super. You don't get service like this anywhere!!!
Also, I want to say how helpful, professional and pleasant Keith was to work with. He responded to my request to chat immediately when I was looking at your site and offered to have a live phone conversation where he answered all of my questions, gave me a great education on the benefits of the LED technology and provided some really cool suggestions on how to use the lights, and install the system. Great service, that's why I'd buy from you guys.
It isn’t often that I write a comment to a product that I bought, but I purchased one of the low-voltage, copper, outside lights (PASH-112C) and I thought that the quality was just excellent. The designing and fabrication is perfect.
...I called again today, the 8th, asking for a manager. This is when I got to chat with Keith A. This was the experience I was looking for. I too am one of the 110 percenters when it comes to customer service so this was a great experience...I was informed to the reason why the order was late and was given a tracking order and an expected date of arrival. All I wanted plus felt well taken care of and convinced that I was doing business with a company which I want to do business. Keith did an amazing job of turning around an angry customer.
Just wanted to tell you that I am irritated by the bad press you receive on the 'net. I have placed 2 small orders of just over $100.00 each and was pleased with all aspects of the order; technical questions, knowledge of product, shipping time and quality of product. Hope you have a good work-week.
I love the first one I bought and this made me buy more from you. Couldn't resist! Service was fabulous. Shipping easy. And I loved the descriptions.
My husband and I ordered 4 bollards and 6 spotlights 120v fixtures from your company this summer. We have searched high and low for fixtures of the quality you are selling. As an electrician, my husband knows more about lighting than the average person and he was been very pleased. Your fitting are all solid brass and the cast aluminum construction is outstanding. We have seen fixtures at our local home improvement center that were 3 and 4 times the price of yours but they didn't come close in terms of quality. In fact, they were junk compared to your product. Thank you for providing a superior product at a great price!
Just wanted to let you all know how pleased I am with all the lighting products I've purchased from you. Over the past year, I've purchased more than 60 of your raw copper and brass low-voltage outdoor fixtures to add beautiful lighting to my landscaping. I've installed uplights, downlights, floodlights, colored lights, underwater lights, you name it. All the fixtures have worked perfectly and have been completely trouble-free, which is a big deal to me since I'm an accountant, not an electrician. And as far as value goes, your prices are amazingly low compared to other comparable quality outdoor lighting products. (My only problem is that I don't seem to know how to stop buying more and more lights!) Thanks for you great products and service.
Thank you so much for the free shipping and discounted price. Thanks even more for the incredible customer service in hleping us decide which lights were right for us. It is nice to know there are still companies willing to go the extra mile for their customers. We look forward to doing more business with you in the days ahead and letting our other churches know of your great service. Thanks and God Bless!
I received my order today and was very pleased with the product quality and the speed at which I received my order. Your prices and selection were the best I could find on the internet for step lights. Thank you for your prompt service! I will be ordering again from you in the future!
Dear sir, I am sorry it took me so long to write this letter; I had a little trouble with my computer. I called you last week for replacement shades for model #pwd130. I was very pleased with your service. We bought these lights a year ago and did not know if we could get these. We have these lights mounted on our new garage and they look wonderful and were very easy to install. I would recommend your co. to any one. We had very good service.
Thanks to Affordable Quality Lighting, the Make-A-Wish Foundation of San Diego's Gala Event was a huge hit. We usually hold this black tie affair at one of the hotels in San Diego. However, this year we descided to "lighten up" and create a fun atmosphere. So we rented the San Diego Aerospace Museum for the evening of October 22, 2005. Our theme "Where Wishes Take Flight" had the entire occassion based on airport and airline experiences. The entry tickets were printed to look like boarding passes, and small bags of peanuts and miniature pillows were given to everyone. Our unique entry was designed to look like a landing strip at an airport. Sid's Carpet Barn donated 60 feet of black carpet for the runway, and with addition of lighting on either side donated by Affordable Quality Lighting, the tempo for a fun and exciting night had been set. This annual fundraiser helps generate the necessary dollars needed to pay for the 160+ wishes we will grant this year. It is only made possible through the generousity of fine companies such as yours. Our sincere thanks, for your donation of lighting that made this event a smashing success.
Thanks to Steven and the great customer service he gave me over the phone! Not to mention the savings and excellent quality I received on the lights.
To whom it may concern, I needed to replace soem outdoor lights in the front of my residence in Saratoga, California. The existing lights were 120 volt and I wished to replace them with the same type of light fixture. After many trips to Home Depot and Lowes, I found very little to offer in design and the 120 volt type fixture. The quality of the fixtures they did have was very disappointing. I then went to specialty light stores who had catalogs of lights I could order but I was shocked at the steep cost. I descided to search the Internet and I found Affordable Quality Lighting. At the website, I found a large choice of lights, many of which could be ordered in 12v or 120v. The prices were very reasonable. I settled on the Large Top Pagoda Area light and ordered five fixtures a few days before Christmas. The lights were shipped on the day I ordered them and arrived just a few days after the holiday. My wife and I were very pleased with the product we received and their quality. We would use Affordable Quality [Lighting] again for our lighting needs.
At first I couldn't believe it when I found your web site, because of all the options you offer. You actually offered so many different finishes and lens options on your outdoor craftsman style column fixtures that it took me and my client over two weeks to decide on the best combination. Being the fact that I am an interior designer, made it quite pleasing to find such options. The actual product received was truly built like a tank and looked hand made as advertised.
I just want to let you know how pleased I've been with the purchases I have made through your firm. To date, I've ordered four times and spent about $2,000, and the merchandise has always been of high quality. I appreciate the way you've assisted me with the missing parts (3 metal finials from the KT1007-3H, even going so far as to have them specially powder coated to match the color of the lampposts.) That's service! Best regards, and I look forward to doing business with you in the future.
Thank you...the lights are beautiful!
I've enjoyed doing business with AQL for quite some time now. Good products, great prices and a staff that really makes it happen when you're up against those deadlines. You're lifesavers.
Thanks for the fast service, from the time I ordered it online to the time it showed up, it was only 5 days. The quality was awesome, it's hard to tell online but it was better than I was expecting; I like it so much I ordered some more. It's rare you get something so outstanding from an online purchase, it was just like your website described.
I am on the Ladies Guild for an organization called Teen Challenge International. It is a Christian organization FREE to anyone with a substance problem. We are in 85 countries and are expanding - all through donations from generous giving people and companies. Talking to you was such a nice experience. I needed to replace outdoor light fixtures for the home office of Teen Challenge (which is housed in a castle). The fixtures were just hanging by a wire. Not only was the quality of the product superior, but the kindness and generousity of Affordable Quality Lighting for giving such a wonderful discount for such a worthy cause is a true gift. I can't thank them enough and look forward to doing repeated business as our need arises. It's a wonderful thing today to have such professionalism, kindness, helpfulness and generosity of a company in these times.
Hi - received my fixtures very promptly and love it. I have just ordered another 3 fixtures with bases for the fence columns and one more fixture for the pole. The quality is super. Thanks again for all your initial help and I will be sure to use your company in the future.
To whom it may regard, I purchased the PS119 Black lighting kit with the transformer/timer and the grass spikes from you in April. I am very pleased with the product.
Hello, I was just wondering if I could receive a catalog with my order that I just placed? My order is #XXXXXX. In the beginning of July, you will see that I placed a fairly large order with you too, invoice #XXXXXXX, so I am not really a one-time customer. I will continue to buy from you because I think that your products and prices are great. Thanks for your consideration.
Last year, after searching far and wide for all brass outdoor lighting fixtures, we discovered the raw brass 12v ones from Affordable Quality Lighting. My husband refused to pay more than $100 for most that are available through local lighting stores. As a result of more than 50 years in heavy construction, he assured me that these would fit the bill. I was dubious. I was also wrong. We recently ordered another dozen flood lights. Despite the heavy rains this past summer, the fixtures never had a problem. They look so good, our electrician is planning on ordering them for his other customers. We are delighted to have discovered your company.
Last month, I purchased 8 PS100 12v floodlights (order #XXXXXX) and I could not be happier with the quality and performance of your product. In fact, I have been raving and encouraging friends and neighbors to buy your product instead of the substandard lights at the local stores.
Got the lights today! Very nice!
I received the Mirage Lights today...much mahalo for that. I think I will be adding some additional lights to our lighting scheme. I will need a couple of weeks to figure it all out and then we will order. Your lights are of very good quality and reasonably priced so we will continue to do business. Thank you for the additional light bulbs and base for my BBQ light. I greatly appreciate them and all the great service you have provided to Haunani and I. Until I am ready to order again, take care and God bless.
I am a licensed electrical contractor in California and I have been buying from you for over 15 years. I have had no complaints and have saved thousands of dollars by buying from you. The service is also another reason why I have been with you for so long. I will never forget how you would deliver to me $80.00 after hours to my home and treat it like the $5,000 order I gave you the previous month. I am very happy to see your growth and hope it continues because you deserve it!
Your site actually has very good documentation, and the high-quality photos of every fixture are very helpful. I haven't found that any of your competitors offer a better website.
Just a quick note to thank you for a great deal. I have to admit that with prices as low as yours are, I was a little nervous about making a large order. In fact, you delivered everything I ordered within a week and every one of the 42 items was of good quality and exactly as described. I'm very pleased to have AQL as a resource.
I must commend you on a fine website...excellent prices and an easy-to-get-around website.
To whom it may concern: after recently placing an order online (earlier this week) I had made an error & placed a call to AQL. I spoke with Tom. I am writing this email to express my high compliments for Tom. Too often when one calls a company for service, it becomes frustrating, due to the general "lack of service"! Tom was excellent in responding to my needs and he followed up as promised! Although I have not yet received my order yet, due to Tom, I have had an excellent experience dealing with AQL!
I just ordered replacement parts for lights that I recently purchased from you. I just wanted to let you know that your company did an excellent job on my last delivery. Very good quality product, good price and good service. Thank you.
Dear S, Thank you so much for all your help, you are patient, full of knowledge and the lights are wonderful!
Thank you so much for getting the emergency light and fixture to me so quickly. We have installed the fixtures that we have received from you and they look great. It has been a pleasure dealing with you. I would appreciate it if you would please send me six more or the C430B black recessed eyeball with the black baffle. I put in the wrong amount on the form. Sorry for any inconvenience this might have caused. Once again, thank you so much for all your cooperation and great product.
I love my new PG707 lights. And you were right; your products are the best I've seen. I just bough 1/3 acre of coastal property within 400 yards of the beach and I think this stuff is the only thing that will take on the environment. Keep making them right and us beach home owners will keep buying them.
Received my order today. Thanks for the quick turnaround. You guys will have all my future business.
I would just like to say that we were very pleased with your product and service. We ordered an outdoor pole lamp and when it arrived, a glass panel was broken. I reported the problem and it was taken care of promptly by your staff. We have installed the light in our backyard and it adds a nice touch to our patio. We will be sure to tell our friends and neighbors about yoru company and your website and your prompt response to our problem.
I am thrilled with the lights! I will let everybody know.
This is not a duplicate order. We wanted the additional 5 lights for the other side of our steps. Thanks for contacting me to verify. I appreciated the service and attention to details. We are very pleased with the quality of the previous order.
We normally do not purchase items over the internet, when we came upon your site, we were outstanded by the variety and prices offered that we decided to give the internet our first try. We placed a small order initially to simply try it out. We received your items with the quality you advertised, so we placed our second and much larger order, and we received everything in good condition. We will definately re-order when we start our outdoor lighting project!
About two years ago, I bought from you the PP300 Brass Euro Dome set. I must tell you, I am very happy with your product. The lighting is great, and it looks beautiful. I never had to replace the bulbs yet (because I believe your design is such that the heat dissipates well and that's why the bulbs last). I will surely purchase some more of your lighting fixtures for another property I own. Thank you very much for such a good product.
I recently purchased some indoor and outdoor lighting from your company, we were nervous initially because your prices were so low. We were completely suprised by the high quality of your fixtures based on the low price we paid...WOW! We will be sure to recommend you to all our friends.
To whom it may concern, just wanted to let everybody know what kind of company Affordable Quality Lighting is. Several months ago, my company ordered a lot of fixtures from AQL. The items were great. We did need a couple of replacement parts and they were so nice to us. They quickly sent out the replacement parts and our customers are thrilled. Thank you so much for helping our company run smoothly. We will continue to order from you in the future. Great company to do business with.
I just received my order today (product is just as posted online) that I placed yesterday morning. Excellent service! Thanks
Majalo Nui Loa, you have been a pleasure doing business with and I will definitely tell all my friends of your great products and service.
Thank you guys for working with me and helping me pick out my new Honeysuckle lights. They blend wonderfully in my flower garden! With your great prices and awesome service, you have a long-time customer here!
Thanks for the great service and quality fixtures...I received the boxes today...Thank you!!!
Just wanted to say thank you for your prompt response yesterday regarding my lighting order. The lights arrived, we installed them, and they look great! I was impressed with the quality and service from your company and look forward to ordering from you again.
I will pass your company's information on with a glowing commentary on your great customer service to our maintenance division. They do lighting for our 45 branch offices and 5 campus buildings for all major holidays. Thank you again. You guys are GODS!!!
The order arrived in perfect condition. The product was more than I expected, quality-wise. I will be happy to recommend you to my friends who may be in need of your products.
I just wanted to let you know that Vannesa has been an incredible asset in my shopping efforts with your company. She has guided me through the sale and followed-up on the shipping of my orders all in a customer-comes-first attitude. I find it refreshing working with someone with such greate work ethics. I am placing my second order today and am looking forward to receiving your products. I am also looking forward to trying out a couple of tips Vannesa suggested. Again, its just nice catching someone doing something right, and I just wanted to pass that on.
My wife and I are over 40 years old and have already retired. We were real estate agents and bought our dream home. In all our years, we have never written a letter of this kind to any company for any type of product. This time, we felt we had to. We have owned our home here in Tarzana, California for over seven years now and have yet to put any landscape lighting. When we decided to finally do it, we hired a local contractor. The lights he had to offer were just too highly priced. The lights at the home centers and local showrooms were of a low "do it yourself" quality and we felt still too over-priced for their low quality. We were going to change our mind and not do it, when our new neighbors moved in and our contractor and I saw their lights. Your name was on the ground stake and my contractor and I went to your website. Needless to say, not only did we save money, but we bought more lights than we intended. You made two new customers. My contractor was especially pleased because with your low prices and amazing quality, it allows him to do more jobs. I highly suggest hiring a licensed electrical contractor and using only your lighting to anyone.
Being an electrical contractor for 12 years, I have dealt with many re-sellers, and you are one of the best I have ever done business with! Everything was as promised, and when I received my items, they were definitely the best! Keep up the good work!
Received today. Thanks for the quick turnaround and high quality fixtures. You guys will have all my future business.
The two units you sent have played to rave reviews and we are ready to proceed. We want to purchase additional 55 more units complete our project.
Your company really did "light up our life". We recently bought a new home. Little did we notice, until after we moved in that almost every room had no lights. We were living in the dark for weeks, because we could not afford lights for all the rooms. In fact, we plugged in night lights so that we could have some sort of light. One day, my wife calls me from work, because a co-worker had purchased some lights from you several months ago and commented to my wife how low the prices were and how high the quality and service was. We figured we had nothing to lose and we checked out your website. As you know, we purchased lighting for all our rooms on our credit card and were also able to purchase outdoor lights as well. We will also be contracting you around November to purchase rope lights for Christmas. We have provided your information to the sales office for future home buyers in our development. My wife and I thank you.
I am writing because I had to let you know my feelings. When I called your company, I was in a bad situation. I had ordered lights from another company and they never delivered them as promised. Now I had my contractor ready to leave the job and I had to produce lights quick. When I spoke to you, I indicated that I need them in a super rush. Your company did not take advantage of my situation by charging me more or treating me bad. I keep your name on my monitor so that I can refer you to anyone that needs your products...Much respect.
To whom it may concern, I want to tell you how pleased we are with our outdoor lamps we ordered from you two years ago.
Easy-to-use website and crazy prices. There should be more places like yours around. You are one of a kind. I would never buy lighting anywhere else.
I was surprised to find a company that offered a lifetime guarantee on outdoor lights. We purchased outdoor lights in the past and seem to not have any luck with them. We bought less expensive to more expensive units, yet still had problems with rust, corrosion, brittleness, not being able to remove the light bulb, screws freezing, colors change to powderly white, etc. We do not even live by the beach. We were a little weary at first and we bought just a couple of your brass outdoor lights in the dark pewter finish. After five months, the fixtures looked the same as the day we received them. They held up to sprinklers hitting them twice a day, not to mention sun and snow. We will be placing a large order soon. I have a sister that lives on the beach in Florida and she had similiar problems. I have sent one of my fixtures for her to test. So far, it has been six weeks and she has notified me that she already purchased the rest of the fixtures from you. I hope that she sends me back my fixture, ha ha. Thank you and keep up the good work.
After contracting no less than four lighting companies, I found your website to be the best and user friendly. The selection is great and the amount of options you offer are unbelievable. I was not forced to choose from what the store decided to offer, I was able to choose what I wanted. Great job. I have told several of my co-workers and neighbors about you. You have made a long time and loyal customer in me.
Fantastic quality. Good to finally see something as advertised. I feel that I under-paid for the landscape lights that I received. I do not know how you offer this quality and guarantee for this price. Again, fantastic quality.
Thank you, I really like your selection and wish to continue to purchase from your company.
I was very surprised when I found your website. Especially the large lamp posts. Locally, they were asking for almost 3 times the amount! It really does pay to shop around. You should also know that a large home center here also had similiar post lights, but were made of plastic and were about 20% more in price! Please do not raise your prices based on my letter. I, as well as many others, are not very wealthy and would like to have these types of lights that are normally in your more expensive homes. Thanks to you, now anyone can afford these types of lights.
I bought some outdoor lighting from you online about a month ago and was very pleased with the quality and price of the product.
We admired our friend's outdoor pathway lighting and when asked, we were surprised to find out the fixtures were over 5 years old, still look brand new. Just wanted to let you know how happy we are with the 10 outdoor lights we purchased. The service we received by the staff at Affordable Quality Lighting was outstanding, all were very well informed of your product line and very helpful. This quality of lighting we could not find in the H D type of stores, the price was also very affordable. The packing materials you have chosen for the lighting is excellent, it assured no damage in transit which meant to returns. We will pass your company name along to all our family, friends and neighbors.
I bought quite a few landscape lights from AQL. They're great.
I received your PSQB14 lights last week and LOVE them! Thanks so much for the great customer service and product!
You have been great as far as working with us and trying to make sure we got what we needed. We really appreciate your dedication to your work.
Thank you for helping me out with my situation today. I realize my order was incorrect and that your policy clearly states that there are no returns on transformers. Your extension of a special price is greatly appreciated.
We love the lights...it lights up the whole front yard now (6 acres) and changed the front facade of the house.
Dear Affordable Quality Lighting Inc., we recently moved into a single family home that is on a beautifully landscaped half-acre lot. There are many tall trees, beautiful stack stone walls, a great half round deck and a two-tier pond with a waterfall. While the previous owners had spent thousands on landscaping, they had overlooked outdoor lighting. After some researching, we found Affordable Quality Lighting Inc. Their website provided us even more ideas and not only did they have everything we needed for our lighting projects, their prices were outstanding. We ended up with rope lighting for the railings along our deck; spot lights to uplight several trees; underwater lights to highlight the waterfall and provide a dramatic look to the plants surrounding the pond; a flood light to illuminate one of the stone walls; lights to mount in the trees to down light areas around the pond; and the transformers, cables and connectors to complete the installation. I have and will continue to recommend Affordable Quality Lighting to friends and family.
I love the lights; in fact, I have neighbors that are thinking about purchasing some of these lights. Thanks. What a great way to run a business. Thank you for your quick response and help. It is greatly appreciated.
Dear Tom: I have not had the 120v lights installed yet. The electrician will be starting next week. But as for the light fixtures themselves, I think they are very good. The quality seems solid and the powder coating is very even and consistant. I do like the glass globe much better than anything I have seen that is plastic or plexiglass. I have assembled the low voltage lights and laid them out next to the sidewalk to get the spacing the way we like. I will finish their installation this weekend but they are much, much better than any of the other low voltage lights found at the local home builder stores. Again, the frosted glass globe is very superior to the plastic found on other products. Thank you for your excellent survive and selling a quality product for such a reasonable price.
Thank you very much! The lights are wonderful, they seem to be very well built and your prices are fantastic. I live way out in the country and I am using the lights to light a very long driveway to the house, they look really cool.
I really like the lights. I used them around a fountain that is in a circle drive in front of my home and they really look wonderful at night. They accent both the brick and landscaping very nicely.
I'm very impressed with your products and have been for the past few years.
I wanted to tell you have pleased I am with your lights and the SS transformer in particular. You are providing an excellent product for an excellent price. If you need any testimonials, count on me!
Dear AQL Lighting, just wanted to drop you guys a line. Just installed my PS100 Landscape Lights and the front of my house looks great. Your lights make all the difference. Thanks again.
Thank you very MUCH!!!...Thanks again. You are the bestest.
Thanks for all your help and patience.
The purchase portion of our transaction was very satisfactory and I am very pleased with your company's handling of my order. Your employees go a long way toward customer satisfaction. Thank you.
We placed an order for our entire new construction from AQL on September 27 and were pleased with the helpful personal service we received. The order arrived quickly and we were very happy with the products we ordered.
The lights look fantastic. They light up my 165 year old one acre road house and barn. I thank you.
They look really good. The price was fantastic.
The lights work out very well and with the customer service I received, I will use your company a lot in the future.
The lights look great, definitely worth waiting for.
Thank you, thank you, thank you...It came today. I am so excited to see the beautiful addition to our front yard. It was properly packed and came without damage.
Thank you very much. Needed to replace these in a vacation rental property and was not going to be able to wait the potential 2-3 weeks. Thanks for the update and your great service.
I purchased two other outdoor landscape lights from you and was quite impressed with their quality and reasonable costs.
Wanted to let you know that we received the glass panes in perfect condition. The lights are installed and look terrific. Thanks for all your assistance.
Thanks, the lights are exactly what I ordered and will work well with my new landscaped back deck and yard.
I purchased these lights a year ago and love them.
Thank you for replacing these items. Just an FYI, I had previously recommended AQL to a friend of mine who purchased several items from you last August. All of her products are working fine. Thank you again for taking care of this problem. I'll continue to recommend you as a lighting supplier to other neighborhood friends and co-workers.
I received and installed the PUDS30 Up/Down Lights and they look great. We received on a timely basis.
Thanks again for your fine service (this is my third order with you)...I hope you and the rest of your staff have a great holiday as well.
Thank you for being so helpful in this manner. I enjoyed working with you and will be purchasing additional lighting from you in the near future.
Thank you for providing flexibility with our order...Thanks again for your prompt response and your kind Christmas greeting.
We are customers of AQL, having purchases close to $3,000 worth of landscaping transformers and lighting in the last few months alone. We are generally satisfied with the equipment and service acquired from AQL. We have since recommended AQL to other customers looking to lighting up their landscape. Accept our assurance to spread the good word on AQL and your customer-focus in all of New Jersey.
I wanted to send you a note of appreciation for going the extra mile to assist me with the illuminator that needed replacing in my unit. You continued to work with me through my frustration and guided me to exactly what I needed to get my unit back in working order. Thanks so much for your excellent customer service!!
I ordered the copper "Malibu" lights over a month ago, and was very pleased. I received the order faster than expected, and I had no problems installing the lights. The product is excellent. The Scotch brand connectors are a godsend. Not only do they make installation convenient, I don't expect to have the same problems I did with my old Malibu lights - sometimes they worked and sometimes they didn't. It seems like I was always checking the connections and replacing the light bulbs. I liked them so much that I had just ordered spotlights to replace the ones I had. They too work very well, and I expect years of very low maintainance with them. By the way, I really like the wide assortment of bulbs you offer. I referred my brother to your website and I will be referring others as well.
I am very happy with the look and quality of the lamp post and can't believe how fast it arrived. I'm telling my friends! Thank you and Happy New Year.
I called AQL today and talked to Tom who was extremely helpful and friendly.
The lights look nice.
The lights look and work great!!!!
The lights are beautiful, just need to install the transformer...
I liked the product and prices.
Love the lamp posts and so do friends and neighbors...would like to recommend your site from future customers! Extremely helpful
Thanks for your assistance and have a great holiday season. I hope to make additional orders with you after the first of the year.
Beautiful. They're nice and durable. They'll last a lot longer than anything I would have gotten at Home Depot or Lowe's.
The best service I ever had.
One of the best online stores I have ever been to. Nice job!
The 14 spools of lights arrived in two shipments and they are great lights - nice and bright - easy to work with and worked great for our project.
Hi Tom, I just wanted to comment on what wonderful employees you have. I had ordered 19 lights for my new home. They called to say that you were out of stock on the black. I called back at a later date because my credit card had not been reimbursed for the lighting. They not only found the lights for me, but shipped them out on the same day. They are surely a gem.
Thanks so much for your help! You folks are awesome! Sorry for the confusion on my part. By the way, the lights look great! Everyone who comes to my house says how nice they look. Hope to send you more business in the future.
I just wanted to thank you for all you did for my recessed lights order in the last few weeks. I have received my lights, and trim kits which will soon be installing in my newly renovated home!! I am truly impressed with your staff - They were incredibly helpful everytime I called about my order. [Your staff] was patient and kind, and always helped me figure out the answers to my many, many concerns! I will highly recommend AQL again.
First of all, I want to tell you how happy we are with all of our lights!! They have worked perfectly and our home looks spectacular! They are a wonderful addition, and we can't thank you enough for all of your expert help! It was really a pleasure working with you...you were both helpful and patient! Thank you...thank you! Thank you so very much for all your hlep!! You are the best!
Thought you would be interested to know that your lights were the hit of the Dallas Home Show. In our 10 X 20 booth, we displayed over 20 lights, of which half were manufactured by AQL.
Thanks again for your help and especially for your positive attitude.
Thank you for the excellent service. All did arrive in excellent condition. Thank you again.
Thank you very much for all your help.
I have received 3 orders from AQL for about 40 lights, bulbs and sprays. I am delighted with all the products. They really give my house a great look. They are well made and the design is terrific! Thank you for your prompt attention and you will probably be getting orders from some of my neighbors soon.
Affordable Quality Lighting, as an electrical contracting company specializing in high-end custom lighting, we have enjoyed many aspects from purchasing from Affordable Quality Lighting. Firstly, I must comment on the professional, friendly and knowledgable sales staff that takes every order; its actually fun to place orders! Secondly, there is constant communication throughout the whole process of every order, from letting you know whether or not the item is in stock to the shipping times and even returned items are easy to get help on. The website is also user-friendly and can help with anything you have questions with. Finally, I must say that their prices are unbeatable and they stand behind every product that they sell and that says a lot! We will be purchasing from Affordable Quality Lighting for many years to come. Thank you from Switch-It-Up Electric.
Thank you very much for your kind attention...It is really nice to deal with someone who is so responsive in this day and time.
The salesman that helped me over the phone was extremely helpful. I really appreciated his patience and assistance.
I just wanted to convey my sincere thanks, one more time, for your special efforts, your attention to detail, right down to the phone call you made was very much appreciated. Thanks to you, everything is now installed and working beautifully. I will not forget your positive, decisive approach to your business. I have already given your name and that of AQL to two long designer friends and you can rest assured that other people will continue to receive nothing but positive input from me.
Thank you for timely delivery on the other products, you guys really put out affordable quality products not that garbage you find at Home Depot or Lowes. Thanks.
Thank you for taking care of this for us. The lights worked out great. Thanks for the good advice.
I thought I'd drop you a note to mention that I have been looking for an online company that sells the Cooper Aspire line of switches. I saw them at Lowes, but I didn't want to pay $2.50 per switch cover. I ended up using other switches. I found your site by searching for rope lighting, it was only by chance I noticed that you sell the Aspire line. If I had known about you and your prices a week ago, I would have bought them from you. You are the only online store I've found that sells them, and I've been looking for a while. I would add "Aspire Switch" or "Cooper Aspire" to your google adwords campaign!
I'm back, I really appreciate your responding to me...you are correct; you have the best prices and warranty. Lowe's and Home Depot are in my area but their warranties are short. The rope lighting thing all started with my wife wanting our stair case lighted, installation is going to be major surgery, that's why I was searching for a good warranty, didn't expect the lighting to be so expensive.
Lights are very nice. Easy install and great look!
First of all, I installed some waterproof low voltage lights from you, around and in my pond last fall and they are fantastic. I was interested in mounting some lights 30-40 feet in a tree to shine down on my patio. Hopefully to give a nice evening light.
Thanks, we really like the product and will continue to use it for future projects.
The under cabinet low voltage puck lights really did the job for us. They really make our granite counters shine. I am sure that over cabinet low voltage rope lighting will do the same for the copper ceiling we installing in our 1873 kitchen. Thanks for great pre- and post- sale support, as well as great products.
I would also like to say the lights are beautiful and make quite a splash in the landscape.
Thanks for the quick response! The lights are very nice and a bargin for the price.
The lights are beautiful; we really like them a lot.
Thank you for providing a fabulous well fixture product. I can hardly wait to install them to enhance my tropical garden.
What a joy to deal to deal with someone that is not only competent but also very kind. You have a great deal of customer sense!!
Thank you for all your help. You are just the best!
Thank you so much for all of your help with this order. We are very excited to have them. They are perfect for our show and will look beautiful on stage for "The Great Gatsby", our first production in Guthrine's new building. I'm looking forward to working with you again.
Dear AQL, I need to reorder more underwater lights and transformers -- you guys are the best!
Thanks so much for your kindness! After we sent you the below email, you were kind enough to waive your policy because of our special circumstances. We are building a T-ball field in honor of my son who died on March X, 20XX. We have scheduled our dedication on March X, 20XX. I ordered 3 earlier and then 14 more light fixtures from you. We did not open the boxes until last week. We found 2 small problems which I have previously reported. My built up all the other fixtures and accidently knocked some of them over. We have two broken arms, one bent arm, 12 pieces of broken glass and one bent glass frame. We would be happy to pay any reasonable price to get these parts quickly. [Resolved in above text].
More than a pleasure talking with you on the questions I had about my order. I have ordered from your company numerous times. I create koi ponds, waterfall and streams on the side and needed to locate a company that had competitive prices, quality products and quick and professional customer service. Ever since I first tried your lights/bulbs/transformers, I was HOOKED! Heavy duty brass construction, strong durable, lasting bulbs, thick shielded cords, transformers that can withstand the elements coupled with excellent technology of photocells and digital displays. WOW! I order from no one else when it comes to lighting products for my clients! I pass your website to other pond and garden enthusiasts looking for landscape and pond lighting. Thanks AQL!
AQL, I want to compliment you and your company on a few things. First and foremost, great line up of products! I love commercial grade lighting that fits in with any home owner application. Quality, Quality, Quality. Secondly, the web page and ALL of the information and disclosures. Third, your companies approach to treating customers, whether on the phone or online. It's always professional and complete. I'd never question the integrity of your company. Customer for life.
Very happy with the light covers you suggested. Thanks again.
I am impressed with the throughness of your website. There is a lot of good information here. You obviously are well versed in the lighting industry. Thank you for your time.
We love the look of these outdoor step lights, and we're glad we discovered your company on the Internet.
I really like the lighting fixtures.
Great site and very well done. I'm very interested in your rope lighting.
The lights are beautiful. We really like them a lot.
Thanks for the quick response! The lights are a very nice and a bargain for the price.
The lights are terrific. I'm very pleased. And, by the way, I was totally surprised at how quickly I received them.
I just wanted to extend a greatful "Thank You" for the backup support. My issues were handled in a courteous and respectful manner and the installation looks wonderful! AQL is where I will always go for all my lighting needs. Thanks again for your help!
Thank you for responding to my e-mail. I love the lights. Thanks!
I greatly appreciated your assistance on the phone this morning regarding my order (#XXXXXX). I ordered some 4" low voltage cans with trims and bulbs last week, and I received the order earlier this week. I loved the product so much that I put in another order last night for some additional product, and I plan to continue shopping at AQL. As an architect, I specify a lot of lighting, and I plan to include your company in our specifications for future residential projects. Great quality products and I love the natural metal trims! Thanks again for your help, and for expediting my order.
Your lights are very nice! Thank you.
Just wanted to let you know that I received wonderful help. He referred me to a couple contractors for the lighting situation I'm having.
We really like the lights. We had a contractor quote for installation of "Outside lighting" but ... the installation is not rocket science and I will certainly refer folks to your site! Thanks again. The result is a satisified customer! Free free to forward this to your supervisor as a good example of how things should be done!
I would like to thank you for the help. Lights arrived today safe and sound as you said. Special thanks - honest and real.
We bought the PP260 lights in black with the cobalt blue honeysuckle glass bells in September. We were impressed with the pictures of all the walkway lights on your website and had a hard time deciding what we wanted. I was a little skeptical of the prices too, having shopped around online and at Lowe's and other stores here. Everything came quickly and was as good as advertised. Our friends have also admired our new lights and some have also placed orders of their own. Thank you.
As promised, you rushed the paperwork to me via email and secured my order for next day delivery...from California to New York!!! The fixtures (that are superb) made it just in time for my concrete pour the next day! That saved me years of agony for not having lighting steps. I too am in the customer service business and realize how hard it is to deal with public on a daily basis. Your efforts should not go unnoticed and I applaud you and your company for exemplary product and commitment to customer satisfaction. You have a customer for life! Please see the attachments for installed pictures of fixtures.
Your company is top-notch in customer support and will be at the top of my list for all my lighting needs. Thank you again.
I am very happy with the quality of your products. I initially purchased 18 of your copper outdoor lights and once received, I in turn purchased 8 copper deck lights. My total purchases to date with AQL are slightly in excess of $1,000.
I just wanted to let you know I am very pleased with the lights I received. The quality is top notch. Also, the sales woman I spoke with was very pleasant and very helpful. When I called back to check on my order, she remembered me and she had shipped out my order right away. Thank you guys; keep up the good work.
I love the lights...Thanks so much for your promptness...much appreciated!
The lights are great!! Thank you.
I am extremely pleased with my entire order of CH71CAR90-R and C310 baffles and several other components I recently ordered from your company. Delivery was great and according to my electrician, all the products you sent are of a very good quality. he says your products are of much higher quality that most of the stuff he installs in the field. I am extremely pleased with all the products I have ordered from you. Everything looks great installed and everything works excellent.
I have been impressed with the quality of products and great customer service I have received from AQL. The products arrived much faster than I had anticipated. Having had a terrible experience with another online lighting company, it was great to have found a company I can trust. I look forward to doing business with you in the future.
It was very informative to talk with you on the phone. Very good in support and customer service.